Refund Policy
Refund & Returns Policy – Village Fungi
Effective Date: 20 December 2025
Village Fungi strives to provide high-quality live culture products. Due to the nature of live cultures, outcomes may vary. Please read this policy carefully.
1. Contact First
- If your product is defective, damaged in transit, or not performing as expected, contact us immediately at villagefungi@gmail.com.
- We will work with you to provide advice, troubleshooting, replacement, or a refund where appropriate.
2. Refunds
- Refunds are offered at our discretion, depending on the situation.
- Refunds are typically processed to the original payment method within 7 days of approval.
3. Returns
- We may request that the defective product be returned for inspection before offering a refund or replacement.
- Live culture products may have specific return instructions to maintain safety and viability.
4. Exceptions
- Some products may be non-refundable due to their perishable or live nature.
- We encourage customers to read product instructions carefully before use.
5. Contact
For all issues, reach out at:
Email: villagefungi@gmail.com